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Support Offerings

Advanced Solutions provides a variety of support offerings to help our customers implement Autodesk solutions faster, maximize productivity, and minimize downtime. As part of our commitment to quality customer service, we offer support options that are affordable and flexible to meet your specific needs.

  Basic Support Platinum Support Enterprise Support
Access to Technical Support via email
Targeted 4 business hour email response time
Access to Technical Support via telephone  
Access to remote screen sharing and remote diagnostics  
Targeted 2 business hour telephone response time  
Up to 5 hours per customer of Autodesk Product Customization and Design Assistance per year  
Online case tracking tool  
Two designated callers with priority access to Advanced Solutions support    

Support Option Information Inquiry

To discuss the support option that's right for you, contact us at 1-877-438-2741 or complete the form below and one of our sales representatives will follow up with you.


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Leo Lavayen, as well as, the entire Advanced Solutions staff and support team, has proven to be an invaluable asset to my engineering team. The PILOT program & the "on-the-fly" tech support that we receive has kept us on top and ahead of the game in an ever changing industry. Grant K.

Support Resources

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