Advanced Solutions provides a variety of support offerings to help our customers implement Autodesk solutions faster, maximize productivity, and minimize downtime. As part of our commitment to quality customer service, we offer support options that are affordable and flexible to meet your specific needs.
|Basic Support||Platinum Support||Enterprise Support|
|Access to Technical Support via email|
|Targeted 4 business hour email response time|
|Access to Technical Support via telephone|
|Access to remote screen sharing and remote diagnostics|
|Targeted 2 business hour telephone response time|
|Up to 5 hours per customer of Autodesk Product Customization and Design Assistance per year|
|Online case tracking tool|
|Two designated callers with priority access to Advanced Solutions support|
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Leo Lavayen, as well as, the entire Advanced Solutions staff and support team, has proven to be an invaluable asset to my engineering team. The PILOT program & the "on-the-fly" tech support that we receive has kept us on top and ahead of the game in an ever changing industry. Grant K.