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Toll Free Number
Offices Louisville, KY (Corporate Office)
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To assist users with software problems, Advanced Solutions, Inc. provides extensive support for all our product lines. Whether online, over-the-phone, or on-site; technical support from ASI is affordable and flexible to meet your specific needs. Together with our relationship with Autodesk, we are able to streamline the delivery and support of products we offer. ASI offers a variety of ways to support your technical needs. Submit a request for technical support. Gold Support Autodesk Subscription Gold Support is designed for organizations that require telephone support during normal business hours, Monday to Friday. Get toll-free access to reliable technical expertise, guaranteed response times, online tracking and management of support requests, and more.
Choose Gold Support if any of the following describes your business:
Support Testimonials This was my first experience with Advanced Solutions technical
support and I must say that I was very impressed with how fast
your support team responds. My problem was addressed in a very
professional and personal level and I would recommend Advanced
Solutions to anyone using any of their supported products. Thanks,
I'll be calling again. I was having to get the project finished for Elton John and Billy
Joel tour and was under the gun really bad. Mark worked it out
and we finished the project and sent the tour out without fail.
Thanks again guys. You rock! I found Doug to be EXTREMELY helpful
in guiding me to resolve the issues I had. He was calm, well spoken
and friendly. Those qualities in a support person are invaluable. The in-house demo was very
good and useful. They answered all questions related to user applications
and they loaded a newer version of Autodesk Inventor on my laptop
during the demo. Please continue to provide timely support! The
customer service we receive from Advanced Solutions is outstanding
and increases our production and work product. My concerns were addressed in a professional manner. I was completely
satisfied with the support and help I received. Your representative
was courteous and knowledgeable. Fast response. they answered all my questions. Either on the phone,
or tried the issues and found the answers. I am very happy with
the support. Within 1 hour we had calls from the on-call tech support engineer,
our account rep, and our account tech engineer. We had several
helpful discussions and most importantly our issue was solved. I am glad to have technical support that I can call and receive
answers to questions that I have. We really appreciate your quick, knowledgeable response! I have been so impressed I have requested that our company switch
our Autodesk subscription to your company. Service is the #1 sales
group and they have won us over. Keep up the great service. The support program Advanced Solutions offers is by far the best
I've worked with. I've been using AutoCAD for nearly 12 years,
and there isn't much I haven't come across. But if there is a snag
in my routine ... or if I have any questions regarding the program,
the support team has an answer. Thanks. I would like to commend you for the use of the live link in resolving
technical issues. It is one of the most efficient techniques I've
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Support
